FAQs

What is the Watershed Resort?

On the quieter side of the Smokies, near Bryson City and the Nantahala River, lies 50 acres of heaven known as the Watershed Resort. The Watershed Resort property is home to a collection of luxury vacation rental log cabins and unique Treehouse and Woodland Loft units. Each unit has a hot tub, luxury decor, and a focus on comfort. Our location is also excellent, as it is just 10 minutes to the Nantahala Outdoor Center (NOC), the Tsali mountain biking trails, or Bryson City (home to the Great Smoky Mountains Railroad and a gateway to the Smoky Mountains National Park). We know you’ll discover that our mountain Resort has everything for your family’s next Smoky Mountains vacation.

What if I have an issue after your office is closed?

We know that issues can arise at any time during your stay. Should you experience an issue outside of our normal business hours, you can reach someone 24 hours a day using our on-call phone number which is posted prominently in your cabin. We are ready to assist you at any time. However, if the issue is not an emergency, we may not be able to assist until the next day, during our normal business hours.

What do I need to do before I check out?

All that we ask of you at checkout is to make sure you haven’t left any personal items behind, load and start the dishwasher if needed, replace any furniture that has been moved around, make sure that all windows and doors are secured, and place the key back in the lockbox. We will take care of your trash and anything else.

If I’m not staying on the Resort property, can I still enjoy those amenities?

While most of our cabins are on the Watershed Resort, our catalog of off-site properties is always growing. No matter which of our cabins you’re staying in, you’re always welcome to enjoy the amenities offered on our Resort. All that we ask is that you please be mindful not to block the road or a driveway when parking.

How much do I have to pay, and when is it due?

If your arrival date is more than four weeks away, you will only pay half of the total cost at the time of booking. The remaining balance will then be due four weeks before your arrival. If you’re booking for an arrival in less than four weeks, you will be required to pay the full amount at the time of booking.

I want to use my phone/GPS to get there. What’s the physical address of my cabin?

We generally do not publish nor provide guests with a physical address of our cabins because we have discovered a history of inaccuracy with mapping services and GPS systems in our region. Not only have we had customers directed via a wrong route (taking them an hour or more out of the way), we have even had people directed to a point completely different than our cabins. For this reason, our Vacation Rental Agreement specifically cautions about using internet mapping services. We provide specific driving directions to your cabin before your arrival, and we strongly suggest that you follow these. If you would like to use a mapping website or GPS as a secondary guide, please use Bryson City NC (zip code 28713 if you’re coming from the East) or Almond NC (zip code 28702 if you’re coming from the West) as a general destination, and then use our detailed directions to take you specifically to your cabin.

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